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	<title>Rookie Doctor Blog &#187; feedback</title>
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	<description>For 4th Year Med Students, Interns, and Residents</description>
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		<title>Accepting Feedback</title>
		<link>http://rookiedoctor.net/2009/04/accepting-feedback-during-residency/</link>
		<comments>http://rookiedoctor.net/2009/04/accepting-feedback-during-residency/#comments</comments>
		<pubDate>Sun, 19 Apr 2009 23:04:27 +0000</pubDate>
		<dc:creator>Dr. Tori</dc:creator>
				<category><![CDATA[Rookie Doc Recommends (or not)]]></category>
		<category><![CDATA[Attending evaluations]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[feedback]]></category>
		<category><![CDATA[Residency evaluations]]></category>

		<guid isPermaLink="false">http://rookiedoctor.net/?p=301</guid>
		<description><![CDATA[There are several aspects of receiving feedback that are ultra-important during your training. The first is recognizing completely useless feedback. Unfortunately, most residency programs do nothing more than get your attending preceptors to fill out evaluation forms. And like a lot of things in healthcare, a number is assigned&#8230; something measurable, sort of. The problem [...]]]></description>
			<content:encoded><![CDATA[<p>There are several aspects of receiving feedback that are ultra-important during your training.  The first is recognizing completely useless feedback.  Unfortunately, most residency programs do nothing more than get your attending preceptors to fill out evaluation forms.  And like a lot of things in healthcare, a number is assigned&#8230; something measurable, sort of.  The problem with this approach is that these attendings are never given instruction or guidance on exactly HOW to evaluate or exactly HOW to give good feedback.  So, it is important for you to recognize useless feedback.</p>
<p>Once recognized as useless, you should be able to turn it around and extract something useful&#8230; something you can build on.  (I give you the exact scripts to use to accomplish this &#8211; in the members area).</p>
<p>Now those two are about <em>getting</em> feedback&#8230; the next thing you have to do is <em>receive</em> that feedback&#8230;</p>
<p>And finally, know what to do with it.</p>
<p>Well, I found an article that is nice a short and does a good job of providing an overview for accepting feedback.  Here it is.  It is used with permission from EzineArticles.com:</p>
<blockquote><p><strong>Workplace Communication &#8211; Accepting Feedback</strong><br />
By <a href="http://EzineArticles.com/?expert=Ken_Okel">Ken Okel</a></p>
<p>Receiving feedback or criticism is a funny thing.  When it&#8217;s good, we accept it and when it&#8217;s bad, we doubt its accuracy.  Lost in all the emotions could be some good information that could help your career.  Here are some suggestions for getting the most out of someone&#8217;s comments.</p>
<p><strong>Just Listen:</strong>  When you&#8217;re being told something that you didn&#8217;t do well, it&#8217;s very tempting to immediately interrupt and start defending yourself.  Resist the urge.  Listen to the comments and think about them for a moment before you say anything.  When you do speak, say something neutral like, &#8220;Thanks for telling me that.&#8221;   Remember, you&#8217;re on a quest for information that can help improve your skills.  You may want to follow up with a question designed to let you know what you should do the next time you&#8217;re in a similar situation.  &#8220;How would you handle the situation?&#8221; is a good one in that it gives you an example to follow.</p>
<p><strong>Analyze Your Successes:</strong>  When you receive positive feedback, it&#8217;s easy to start congratulating yourself but not think about what you did right.  Here the ego takes over.  But sometimes, it&#8217;s possible to stumble into success with no idea of what you did well.  To get the full story, ask some questions like, &#8220;What could I do better?&#8221; which can keep the discussion going.<br />
<strong><br />
Don&#8217;t Carry Around Comments Like Luggage:</strong>  It&#8217;s easy to hold on to feedback long after it can be useful.  Listen to the information, consider how you can improve or continue a good practice, and then, move on.</p>
<p><strong>Consider the Source:</strong>   Most advice comes from a well meaning place but that doesn&#8217;t mean it&#8217;s always right.  Upon listening to it, you may know immediately that it&#8217;s worthless (make sure you&#8217;re certain of this) but it&#8217;s still important to listen and then thank the person for the feedback.  Just the act of listening shows respect to the other person.  Sure, their advice may be bogus but if you overreact, then they&#8217;ll likely never again give you feedback, which could hurt you later on if their observations improve.  </p>
<p>In his presentation, &#8220;Stop Crying in Your Cubicle&#8221; Ken Okel helps companies communicate better, become more efficient, and smile a whole lot more.</p>
<p>For his free newsletter and special report, 7 Communication Mistakes that are Costing You Money, go to his website at <a href="http://www.kenokel.com">http://www.kenokel.com</a></p>
<p>You&#8217;ll also be able to see a video of Ken&#8217;s famous police dog attack story.</p>
<p>See Ken&#8217;s tips invade YouTube at: <a href="http://www.youtube.com/user/KenOkel">http://www.youtube.com/user/KenOkel</a></p>
<p>Article Source: <a href="http://EzineArticles.com/?expert=Ken_Okel">http://EzineArticles.com/?expert=Ken_Okel</a></p></blockquote>
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		<title>Horrible Feedback From Your Attending</title>
		<link>http://rookiedoctor.net/2008/07/horrible-feedback-from-your-attending/</link>
		<comments>http://rookiedoctor.net/2008/07/horrible-feedback-from-your-attending/#comments</comments>
		<pubDate>Sat, 05 Jul 2008 09:53:32 +0000</pubDate>
		<dc:creator>Dr. Tori</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[feedback]]></category>
		<category><![CDATA[internship]]></category>
		<category><![CDATA[residency]]></category>

		<guid isPermaLink="false">http://rookiedoctor.net/?p=22</guid>
		<description><![CDATA[A huge part of your training is getting feedback &#8211; constructive feedback. Too often you will come across upper level residents, attendings, and supervisors who give useless feedback. And you should not settle for feedback that is useless. Here’s what I mean… Let’s say you go and ask your attending, &#8220;Dr. BossMan, I was just [...]]]></description>
			<content:encoded><![CDATA[<p>A huge part of your training is getting feedback &#8211; constructive feedback.  Too often you will come across upper level residents, attendings, and supervisors who give useless feedback.  And <b>you should not settle for feedback that is useless</b>.</p>
<p>Here’s what I mean…</p>
<p>Let’s say you go and ask your attending, &#8220;Dr. BossMan, I was just wondering how I’m doing.  Am I doing okay?&#8221;</p>
<p>You will see, the problem lies in how you asked the question.  Invariably, the answer will be &#8220;Fine.  You’re doing fine.&#8221;  Or, &#8220;You’re doing great.  You have nothing to worry about.&#8221;</p>
<p>Useless.  Completely and utterly useless.</p>
<p>This kind of &#8220;feedback&#8221; will not help you improve.  It will not help you to form good habits, nor will it alert you to bad ones.</p>
<p>Here’s a better question for your attending… &#8220;Dr. Advisor, can you take a moment to look over this H&#038;P and tell me <b>how I can make it better?</b>&#8220;</p>
<p>You can do this with any particular area you want to improve in.  Note writing, history taking, presenting patients, introducing yourself, signing out patients, running codes, etc.  Whatever it is.</p>
<p>I just added more to the feedback portion to the <a href="http://www.rookiedoctor.com/ordermo2.html">RookieDoc Orientation Mastery Program</a> to help you optimize your feedback &#8211; templates and scripts &#8211; exact phrases to try for yourself.  You really need to form good habits now.</p>
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