Archive for April, 2009

There are several aspects of receiving feedback that are ultra-important during your training. The first is recognizing completely useless feedback. Unfortunately, most residency programs do nothing more than get your attending preceptors to fill out evaluation forms. And like a lot of things in healthcare, a number is assigned… something measurable, sort of. The problem with this approach is that these attendings are never given instruction or guidance on exactly HOW to evaluate or exactly HOW to give good feedback. So, it is important for you to recognize useless feedback.

Once recognized as useless, you should be able to turn it around and extract something useful… something you can build on. (I give you the exact scripts to use to accomplish this – in the members area).

Now those two are about getting feedback… the next thing you have to do is receive that feedback…

And finally, know what to do with it.

Well, I found an article that is nice a short and does a good job of providing an overview for accepting feedback. Here it is. It is used with permission from EzineArticles.com:

Workplace Communication – Accepting Feedback
By Ken Okel

Receiving feedback or criticism is a funny thing. When it’s good, we accept it and when it’s bad, we doubt its accuracy. Lost in all the emotions could be some good information that could help your career. Here are some suggestions for getting the most out of someone’s comments.

Just Listen: When you’re being told something that you didn’t do well, it’s very tempting to immediately interrupt and start defending yourself. Resist the urge. Listen to the comments and think about them for a moment before you say anything. When you do speak, say something neutral like, “Thanks for telling me that.” Remember, you’re on a quest for information that can help improve your skills. You may want to follow up with a question designed to let you know what you should do the next time you’re in a similar situation. “How would you handle the situation?” is a good one in that it gives you an example to follow.

Analyze Your Successes: When you receive positive feedback, it’s easy to start congratulating yourself but not think about what you did right. Here the ego takes over. But sometimes, it’s possible to stumble into success with no idea of what you did well. To get the full story, ask some questions like, “What could I do better?” which can keep the discussion going.

Don’t Carry Around Comments Like Luggage: It’s easy to hold on to feedback long after it can be useful. Listen to the information, consider how you can improve or continue a good practice, and then, move on.

Consider the Source: Most advice comes from a well meaning place but that doesn’t mean it’s always right. Upon listening to it, you may know immediately that it’s worthless (make sure you’re certain of this) but it’s still important to listen and then thank the person for the feedback. Just the act of listening shows respect to the other person. Sure, their advice may be bogus but if you overreact, then they’ll likely never again give you feedback, which could hurt you later on if their observations improve.

In his presentation, “Stop Crying in Your Cubicle” Ken Okel helps companies communicate better, become more efficient, and smile a whole lot more.

For his free newsletter and special report, 7 Communication Mistakes that are Costing You Money, go to his website at http://www.kenokel.com

You’ll also be able to see a video of Ken’s famous police dog attack story.

See Ken’s tips invade YouTube at: http://www.youtube.com/user/KenOkel

Article Source: http://EzineArticles.com/?expert=Ken_Okel

I just posted another video to YouTube… This one is the second video in the RookieDoctor.com series on Residency Horror Stories. You might be wondering where the first one is… Well, it’s a little long and has some embarrassing information in it, so it’s only available to members. (Yes, even more embarrassing than this video.)

In this video you get to see how I screwed up telling someone that they were dying. Horror for me… but, good for you, because I extract several important lessons from this story for you. In fact, that’s the very reason I’m sharing these horror stories with you… You can take the good and leave the bad and it’s told to you in a way that you won’t forget… a story.

So please take this stuff with you through your clinical training years and apply it. You will be a better doctor for it and, of course, your patients will benefit too.

I would really appreciate your comments… You don’t have to tell me how much of an idiot I was, though I learned my lesson… Hopefully you learned my lesson too.

Anyway, let me know what you thought about the video and if you have any horror stories of your own. There’s many more where this one came from… but thankfully not all from me.

If you submit any stories about your training or someone else’s please do not include patient identifiers or institutional identifiers. Of course, if you do, I’ll remove them from the story and I will alter some of the details for the sake of anonymity and privacy. But if you share your stories, others might benefit from the lessons.